Basic Support Request

If you have general setup questions about your purchased theme, you’re in the right place! Support requests beyond general setup ( ex. custom code ) are better suited for Custom Development Services.


Frequently Asked Questions


What's WordPress?

WordPress is a free content management system (CMS) that began as a blogging platform but is now so much more. It’s hands down the most versatile website publishing software out there.

Why should I use WordPress?

You don’t have to be an expert to use WordPress for your website. Aside from the short learning curve, customizing and modifying your site is fairly easy too. Coupled with the support you receive from Rescue Themes, WordPress is hands down the most effective platform for your site.

What are themes?

One of the best comparisons we’ve heard is that WordPress themes are like outfits for your website. If WordPress is a body then a theme is the suit or gown (or Bahama shorts!) you dress your site in.

How do I install a theme?

The simplest way is to upload a zip file of the theme via your WordPress dashboard under Appearance > Themes.
If you’re installing a WordPress theme from ThemeForest, you’ll want to upload only the ‘Installable WordPress file only’ download package.
If you’re handy with FTP, then you can unzip the theme’s zip file and upload the unzipped theme folder into the /wpcontent/themes/ directory of your WordPress installation.

Where can I find theme documentation?

We have an ever growing knowledgebase that will walk you through setting up your theme and more. All of our theme documentation can be found at docs.rescuethemes.com

Can I try a theme before I purchase?

Because of the digital nature of the themes, we won’t be able to allow access to it prior to purchasing. What we try and do is setup an accurate demo of it for you to preview before you purchase.

How many sites can I use your themes on?

All of our themes are released as 100% GPL so however many you want. Just don’t resell or redistribute them. For more information about the license applied to our themes, please see:

Split Licensing and the GPL — what does it all mean?
Guidelines for forking GPL code

The difference between WordPress.com and WordPress.org?

The one major difference between WordPress.com and WordPress.org is who’s actually hosting your website. With WordPress.org, you host your own blog or website. WordPress.org is where you’ll find the free WordPress software that you can download and install on your own web server. Learn about more differences.