Rescue Themes Support

We’ve got you covered. We offer Basic support for our premium theme buyers. If you need custom development for your site or hands-on theme installation, Rescue Themes provides development services as well.

 

  
 
Who is this plan best suited for?
Support Length
General Setup Questions
One-on-One access to the developer
Fixing bugs
Theme Installation
Site customizations
Demo setup
Top of the queue priority
WordPress Guidance

Basic Support

Included with all theme purchases, and license renewals
Who is this plan best suited for? : For the solo ranger
Support Length : 12 Months
General Setup Questions
One-on-One access to the developer
Fixing bugs
Theme Installation
Site customizations
Demo setup
Top of the queue priority
WordPress Guidance

Hourly Custom Development

$65
Hour
Who is this plan best suited for? : For launching a one of a kind site
Support Length : By the hour
General Setup Questions
One-on-One access to the developer
Fixing bugs
Theme Installation
Site customizations
Demo setup
Top of the queue priority
WordPress Guidance

Need support for one of our free themes?


Although we offer free themes, we’re unable to offer free direct support for them.  If you need custom development for your site or hands-on theme installation, Rescue Themes provides development services.

You’re welcome to post any questions you have about our free themes on the theme’s WordPress.org support forum although the forum is only checked periodically and responses aren’t guaranteed.




Support Policy


Basic support is included with each premium theme purchased either through the Envato Marketplace or directly from us. Basic support is defined as responding to general setup questions and bug fixes and does not include hands on support through site login if necessary.

If you require major modifications, then you should consider purchasing custom development for your site.

There is no free support offered for any of our free products.

We won’t provide support that requires us to view websites with questionable content including, but is not limited to, pornography, prostitution, racist content, possible scams, etc. We reserve the right to refuse support if a member is abusive or in violation of our terms and conditions.

All support is offered Monday through Friday, 9AM to 5PM U.S. Eastern Standard Time (UTC/GMT-6).